Services & Support for Employees

Email, Calendar

• Changing your Preferred Email Address and Display Name
• Gmail Setup for Android
• Gmail Setup for iOS
• Gmail Setup for Mac Mail
• Gmail Setup for Outlook on PC
• Google Groups and Mailing List FAQ
• How to make a email template in Gmail
• Setting Up your Email
• Viewing Unread Messages in Gmail
• What privacy and security will Google provide to SSU faculty, staff, and students?

Website Support

• Accounts and Access
• Cached Content
• Can faculty members have websites?
• Can I get a copy of the Canvas Training content?
• How often is the search index updated?
• How to improve the ranking of your web pages in the search results
• How to Update Your Entry in the Faculty and Staff Directory (FASD)
• Request a New Website
• Siteimprove - Accessibility Report Email
• Siteimprove - Accessibility Training in Siteimprove Academy
• Siteimprove - Guided Tutorials and Dashboards
• Siteimprove - How do I gain access for my SSU website?
• Siteimprove - How to Find and Repair Links to Drupal Stage Sites
• Siteimprove - How to Find and Repair Links to web.sonoma.edu
• Siteimprove - How to fix "Element IDs are not unique"
• Siteimprove - How to fix "Empty Headings"
• Siteimprove - How to Fix "Headings Are Not Structured"
• Siteimprove - How to fix "Inline frame without a text alternative"
• Siteimprove - Interactive Tutorials and other online support
• Siteimprove - What is it?
• SSU Website Template for Non-Drupal Sites
• Web Accessibility
• Web Policy
• What are SSU's brand colors for websites?
• What does this security update message mean?

Networks, Wi-Fi

• CENIC Acceptable Use Policy
• Guest Access to Wi-Fi
• How to Connect to Wi-Fi on Computers and Mobile Devices
• SSU-SECURE Wi-Fi Access on Android Devices
• SSU-SECURE Wi-Fi Access on Chrome OS
• SSU-SECURE Wi-Fi Access on iOS Devices
• SSU-SECURE Wi-Fi Access on Mac OS X and MacOS
• SSU-SECURE Wi-Fi Access on Other Devices
• SSU-SECURE Wi-Fi Access on Windows 10
• User Installed Network Equipment Policy
• Wi-Fi on Eduroam
• Wi-Fi on SSU-Blue
• Wi-Fi on SSU-SECURE
• Wi-Fi on SSUWLAN

Telephones, Voicemail

• Zoom Phone FAQ
• Zoom Phone Overview

Computers, Software, Devices

• Download and Install Microsoft Office
• Faculty and Staff Computer Refresh Program FAQ
• Free Software and Applications
• How to Install Mathematica
• Install Adobe Creative Cloud Applications
• Install Adobe Creative Cloud Desktop
• Logging Into the Zoom Application
• Luxer One Locker Information
• NoMAD Conversion
• Read&Write for iPad and Android Tablets
• Set Up and Use the GlobalProtect VPN on a PC
• Set Up and Use the GlobalProtect VPN on Mac
• Workstation Hardware & Software
• Zoom - Closed Captions
• Zoom Web & Video Conferencing

Enterprise Applications

• Adobe Sign / Forms Help
• MySSU Fluid Navigation
• MySSU: Configurable Search
• OnBase
• PeopleSoft Tips & Help

Labs, Tech Classrooms

• Lab Locations & Schedules
• Lab Orientations
• Lab Rules
• Lab Software and Operating Systems
• Other Labs
• Technology Classrooms & Conference Rooms

Canvas

• Canvas Support for Faculty
• What support does the Center for Teaching & Educational Technology offer for Canvas?

Security

• Data Security Quick Guide
• High Risk Systems, Workstations, and Users
• How can I protect myself when using computers or the Internet?
• How to report an information security incident
• Information Security - Policies and Standards
• Information Security Management Program
• MacOS FileVault Encryption
• Malware: Viruses, Trojans, and Spyware
• Mobile device security
• Multi-factor Authentication (MFA) for Staff and Faculty
• Phishing FAQ
• Remote Access FAQ
• Website Vulnerability Scanning and Reports
• What are Electronic and Digital Signatures and when can they be used?
• What are my responsibilities as a computer user?
• What are the Level 1, 2, and 3 data definitions?
• What is a Data Owner or Data Authority, and what are their responsibilities?
• What security requirements apply to the use of cloud services and other third party services?
• Wi-Fi Security FAQ

Video

• Individual and Department YouTube Channels
• Post-Production for Video

Chat, Cloud Storage

• Google Hangouts Chat
• MoveIt Transfer FAQ

IT Purchasing Requirements

• How do I interpret a VPAT?
• How to Purchase Accessible Information Technologies
• IT Procurement Process Flowchart
• IT's Internal Software Review Process
• Technology Requiring IT Purchase Review
• What is a VPAT and why do we need it?

Project Management

• .What is the Project Management Process in IT?
• How do I allocate a Project Coordinator to my project?
• How do I archive repositories of closed projects?
• How do I get access to the project management templates?
• How do I hide repositories of closed projects (Google shared drives)?
• How do I purchase goods or services for my project?
• How do I request a project in IT?
• What are the guidelines for project repositories?
• What are the key deliverables of the project management process?
• What are the roles and responsibilities of key stakeholders?
• What is a Project Charter and when should I create one?
• What is the definition of a project in IT at SSU?
• What is the difference between a project vs operations work?
• What type of work is considered a project?
• Where can I learn more about Project Management?
• Who are considered project stakeholders?
• Who do I contact if my project requires support from Facilities??
• Who do I contact with questions related to the Project Management Office?
• Who prioritizes and approves projects in IT?

Universal Access

• What is Accessibility?
• Who should I contact about accessibility issues?

FreshService

• FreshService FAQ