What is the difference between a project vs operations work?

If the work is recurring, ongoing, with no defined end, then you might have an operational process, and not a project.

For example: The development of a new application is a project and providing support to users of that application is operations.

Examples of Operations or Maintenance activities:

  • Minor modification or an upgrade to an existing process or program, for instance:
    • Cashnet interface upgrade
    • PeopleSoft regular updates
  • Systems patching
  • Single person’s office moves
  • Single room’s AV equipment refresh