Sonoma State University

Get IT Help

Zoom Phone FAQ

How do I get a compatible physical phone or a headset? 

IT is providing both physical phones, upon request, and headsets with built-in microphones, for users who want them. Phones must be configured for specific users or office extensions and will be distributed from IT. To request a physical phone, submit a help desk ticket. Both single and double-ear headsets are available for pickup at any time from the IT Help Desk in Salazar. Visit "Setting up a physical Zoom phone" for instructions on connecting the physical phone to your computer and the network.

Where do I change my Zoom Phone settings?

User options are in two primary locations:

  • Log in to the SSU Zoom Website with your Seawolf credentials. Navigate to the Phone section in the left sidebar menu.
  • Open the settings menu in the Zoom application. The Phone, Audio, and General sidebar sections contain the most relevant settings.

How do I toggle whether or not a Zoom phone call interrupts my Zoom video conference call?

From the Phone section in Zoom application (see the second bullet point from the previous FAQ question), check/uncheck the box next to "Hide incoming calls while in a Zoom meeting".

How do I toggle which device Zoom Phone rings on?

By default, your Zoom Phone will ring on all devices you’re logged into. You can enable/disable each type of device by clicking the Edit button next to the Call Handling section on the Zoom website. You can change your "business hours" from the same section to further configure which device rings at which time.

How does dialing on and off-campus phone numbers change?

  • Off-campus dialing no longer uses the initial 9. You can use 7-digit dialing for calls in the 707 area code, otherwise include the area code. Ex: (310) 867-5309
  • On-campus dialing still uses 5-digit dialing for extensions. Ex: 4-4357

How do I share my voicemail with others?

Users can share individual voicemail messages, as well as share entire voicemail inboxes.

What additional Zoom Phone features are available?

IT can enable additional features like SMS (texting), international calling, and making your number unlisted in the Zoom campus directory. Send your request to the IT Help Desk for any changes.

Where do I report issues or get answers to questions not answered above?

Additional resources are below. Contact the IT Help Desk if you still need assistance.

How do I launch the Zoom Mobile Application?

How do I use Zoom phone chat messaging?

Refer to "Getting Started with Zoom Team Chat" to begin messaging with one or more Zoom users.

How do I set my availability?

The Zoom desktop client, mobile app, and Zoom Web App allow users to set their current status to indicate to others if you are available, in a meeting, or otherwise currently unavailable.

How do I disable voicemail transcription?

Policy settings for voicemail and voicemail transcription are automatically enabled by your Zoom admin. Please contact the IT help desk or file a ticket to remove voicemail transcription. 

How do I report Spam?

Here are steps to report spam or block a phone number.

How do I block all incoming calls during a zoom meeting?

  1.  Login to your Zoom desktop client.
  2.  Click on your picture icon in the top right corner and click on settings.
  3.  Click “phone” on the left-hand side.
  4.  Check the “Hide incoming calls while in a meeting checkbox”.

Additional Resources

Logging Into the Zoom Application

Zoom Phone Getting Started guide

Downloading Zoom mobile app (for users who want to make/receive SSU calls on a mobile device)

Recording of the Zoom Training

Sonoma State Training Guide (PDF of the slides the Zoom representative used during the training sessions)