Zoom Phone Overview
About Zoom Phone
Zoom Phone is SSU's next-generation unified communications solution. Zoom Phone provides customized user features, integration with our campus directory, improved system reliability, lower operating costs, and better accessibility options. With Zoom Phone, you can receive and place calls, check voicemail, and send and receive text messages from anywhere you have an internet connection.
Why Zoom
Zoom unifies SSU's telecommunication platform with our campus video conferencing standard. Zoom Phone has been used across CSU with great success, and the interface and connection options are straightforward and easy to access. Zoom is a cloud service that is highly reliable and provides excellent audio quality. Additionally, Zoom is in compliance with current telephony laws, thus requiring significantly less time and money to maintain and ensure compliance.
Access
Users make and receive calls through the Zoom software client on a Mac, PC, tablet, or smartphone. This option is the default interface for Zoom. The microphone and speaker setup you use for Zoom meetings will work for Zoom calls. Users who need a physical phone on their desktop must request an IT-provided Poly phone that is compatible with Zoom. To request a physical phone, submit a help desk ticket. Include the number of the blue outlet where the phone will be plugged in. (It's usually the upper left port in the panel.)
This video provides a brief introduction to Zoom Phones.
Setup
User setup is extremely straightforward: simply log in to Zoom and set a voicemail PIN. Phone calls will route through the Zoom client automatically, and users can modify additional features by logging in on the Zoom website.
Physical Phone Setup
Visit Setting up a desktop Zoom phone.