Sonoma State University

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Luxer One Locker Information

Luxer One lockers provide a convenient and efficient solution for managing equipment pick-up and drop-off needs at the IT Help Desk. Designed to facilitate smooth transactions especially during off-hours, these lockers are ideal for students, faculty and staff who require flexibility in accessing IT equipment. Whether it's picking up a laptop after repair or returning borrowed computing equipment, the Luxer One lockers offer a secure and accessible option, ensuring that your time constraints from our operating hours are not a constraint on transferring equipment.

Account Setup

To begin using Luxer One lockers, you must first set up a personal account. This process is simple and we have provided detailed instructions on our Luxer One Locker Account Creation website.

How to Drop Off Equipment

To drop off equipment using the lockers, please follow these steps.

  • Contact the IT Help Desk and coordinate the creation of a ticket for your device. Provide details about the equipment and the reason for the drop-off.
  • If you have not already done so, create a Luxer One account following the instructions listed above.
  • Head to the Luxer One lockers located outside Salazar Hall.
  • At the locker kiosk, select the 'Drop-off' option on the screen.
  • Follow the prompts to input your Luxer One account and select “Sonoma State Help Desk” when selecting who the drop-off is for.
  • A locker will open and you can place your item inside.
  • Ensure the locker is securely closed and your transaction is completed on the kiosk.
  • You'll receive a confirmation email once the drop-off is successfully recorded. You will receive another confirmation email once the item has been retrieved from the locker by an IT staff member.

Information About Computer Pickup

To pick-up equipment from the lockers, please follow these steps.

  • Coordinate with a technician via the ticketing system to place your equipment in the lockers.
  • If you have not already done so, create a Luxer One account following the instructions listed above.
  • Once IT services have completed work on your device, they will securely place it in a Luxer One locker.
  • You'll receive an email notification from Luxer One with a unique pickup code or QR code.
  • Visit the lockers at your convenience, and at the kiosk, select 'Pick Up'.
  • Enter your code or scan the QR code to unlock the appropriate locker.
  • Retrieve your device and ensure the locker is securely closed.
  • To ensure that you can utilize the computer off-campus, please sign into the device before leaving campus with the equipment.
  • In case of any issues during pickup, contact the IT Help Desk immediately for assistance.