MoveIt Transfer FAQ

What is MoveIt Transfer?

MoveIt Transfer is a browser based program used to transfer sensitive data securely between groups and individuals.

How do I log in to MoveIt Transfer?

Login to MoveIt using your Seawolf ID and password.

If you do not have a Sonoma State MoveIt account, you will receive an email with a temporary login ID and password whenever a file is sent to you or requested of you.

Who can use MoveIt Transfer?

MoveIt should be used by SSU employees who have a business need to exchange level 1 data with community members outside their department and external entities.

Why should I use it?

MoveIt Transfer is an official IT supported solution for performing these sensitive transfers. For more information on other places where you can safely store level 1, data see the SSU Information Asset Management Standard.

What is the difference between the Sonoma State MoveIt service and the chancellor’s office MoveIt service?

The chancellor’s office service can be used to transfer sensitive files between CSU employees. The Sonoma State service allows you to exchange sensitive data with anyone who has an email address regardless of their affiliation.

Can I send/request packages to/from non- @sonoma.edu email accounts?

Yes, you can send/request packages to/from any active email address.

What will a user without a MoveIt account see on their end when they receive a MoveIt request?

The recipient will receive two emails. The first email will contain the login credentials needed to login to MoveIt and the second will contain your request details and a link to the login page.

How do I send a file with MoveIt Transfer?

1. From the home or packages tab, select “Send Package”.
2. Input the username or email you want to send files to (and click check recipient to match a recipient to a user).
3. Fill in a subject and any required notes in the given spaces.
4. Upload a file by dragging and dropping it to the upload section.
5. Click send to send the message.

How do I request a file with MoveIt Transfer?

1. From the home or packages tab, select “Request Files”.
2. Input the username or email you want to request files from (and click check recipient to match a recipient to a user).
3. Fill in a subject and any required notes in the given spaces.
4. Click send to send the message.

What is the transfer file size limit?

10 gigabytes

How do I request a MoveIt Transfer account from IT?

To request a MoveIt Transfer account contact helpdesk@sonoma.edu with a description of your business needs.

For additional questions or support, contact helpdesk@sonoma.edu