Multi-Factor Authentication
Setup MFA Contact the help desk to set up MFA.
MFA self-service Change settings of existing MFA access.
Announcements
ChatGPT is now available for all staff, students, and faculty.
The Information Technology Department (IT), under the direction of the Associate Vice President of Information Technology/CIO, is responsible for services related to university-wide infrastructure (network, wireless, and cabling) and information systems (academic affairs, student services, business services, library system, telephone system, voice-mail, Internet, web services, etc.)
Information and communications technologies serve as the basis for influencing how people work, learn, communicate, and do business. Sonoma State University is constantly evaluating and strategizing cost-effective ways to meet the technology expectations and demands of the students and workforce while being mindful of the budget. SSU recognizes the importance that technology plays in the success of our students, faculty, and staff, and is dedicated to continued improvements.
Visit our Support Portal to manage and track your service requests and IT support tickets online.
Need help in person? Visit our Help Desk for walk-up service and immediate assistance.
Call us at 707-664-HELP for direct support over the phone.
Kudos to Eleanor Henderson. Eleanor is always helpful & responsive. She helps me brainstorm, asks insightful questions, & pushes me to improve my skills & SSU processes. Her support & collaboration make problem-solving easier & more effective. I truly appreciate her dedication!
Congratulations to Jaime Russell, Senior Director of Enterprise Applications, on being invited to serve as a member of the 2025 EDUCAUSE Annual Conference Program Committee! Your participation will not only contribute greatly to the success of the event but also reflect the incredible work you are doing for the profession.
Kudos to Mira Aceves, Lead Network Analyst, for her exceptional collaboration with REACH. Her commitment to seamless communication and support has profoundly impacted the staff and residential community alike. By addressing our networking needs, she has created a more efficient and cohesive environment, truly enhancing the overall REACH experience.
We proudly recognize Jon's exceptional work in installing, configuring and troubleshooting EDConnect. His collaboration with SAIG, IT and the Financial Aid team, addressing issues and ensuring proper implementation of security measures, has been commendable. Jon's dedication, attention to detail, and effective problem-solving skills contributed to the success of this crucial task for the FAFSA project. We extend our appreciation to Jon for his exemplary performance on behalf of the IT and Financial Aid teams!
"Nick is always always so helpful. Countless times he has solved my tech problems. I'm always happy when I receive an email from IT and it is from Nick. What an amazing employee!" --Elizabeth Burch
Did you get great service?
Did the testimonials above inspire you? If you have a compliment for the service from an employee in Information Technology, please let us know! This is your opportunity to highlight the outstanding assistance we strive to provide every day. Thank you in advance for taking a few minutes to submit your appreciation.
If you'd like to read other testimonials from the campus community, check out our