Faculty and Staff Computer Refresh Program FAQ

What is the Refresh Program?

In order to provide the campus with high quality equipment and appropriate support and security for the network and infrastructure, Sonoma State maintains a periodic Refresh Program for the campus community. The refresh program covers laptops and desktop computers provided to eligible staff and faculty by the university. Externally funded equipment or equipment provided by self support unit may be subject to campus cost recovery

Who is eligible?

Full-time, permanent staff as well as  full-time tenured or tenure track faculty, are eligible for the Refresh program.

How often is the refresh cycle?

The campus refresh cycle is approximately every five years for all campus provided devices. Eligibility for a refresh is determined by the age of the computer, identified by its university property number. These timelines may vary based on the available budget, manufacturer’s product life cycle, or other similar needs that may arise.

What are the computers offered?

IT offers four standard computer options that meet the needs of most of the campus community: a Windows PC and an Apple Mac, each available as a desktop or laptop.  Staff are provided with a standard Windows desktop or laptop.  Faculty can choose between a Windows or Mac desktop or laptop, with alternative configurations based on specific business needs.

What are the hardware and software specifications of the computers being offered?

A current list of the standard hardware and software specifications for the offered computers can be found on our Workstation Hardware and Software page.

What if I need something that is not on the specification page above?

The selected computer options are designed to provide a reliable, long-lasting computing platform for the duration of the refresh cycle. These standardized configurations are essential to keep our equipment support program efficient and our technical support staff properly trained. If a user's computing needs vary to what these systems offer, please submit a request to IT with specific requirements. We will work to offer the best option possible to meet the user's needs.  Custom configured equipment may need to be funded by the user department and may require exception approval from the appropriate administrator.

Can I keep my old computer as well as receive a new one?

Keeping the old computer after receiving a new one is not permitted. The old computer must be returned for evaluation. If it is still functional and supportable, it may be redistributed to users. Additionally, these computers are used to enhance department labs and address other campus needs.

Who can I contact with questions regarding the Refresh Program?

For any questions about the Refresh Program, feel free to contact theFor any questions about the Refresh Program, feel free to contact the IT Help Desk by phone, email, visit us in-person, or Submit a Ticket.