Get IT Help
In our staged transition to the San Francisco Bay Region Network (SFBRN) support model, certain services are now logged through a common system, while some are still logged in our legacy system.
Please select the appropriate support portal from the two options below.
SFBRN Support
If you need help with the following, or to browse the service catalog use the SFBRN Support Portal
| Open a ticket for these frequent issues | Self-Help Option: You can try to resolve your issue yourself with these help documents |
|---|---|
| Password Assistance | Password Self-Service |
| Multi-Factor Authentication | Instructions and FAQ: MFA (Students) / MFA (Employees) |
| Wi-Fi and Wireless Access | How to Connect to Wi-Fi on Computers & Mobile Devices |
Open a ticket for any of these issues, as well:
- Application Software Installation
- Compromised Account Recovery
- Email Support
- Login Issues
- Workstation Support (hardware/software/reimage/repair)
Want to view existing SSU tickets?
Previous Campus Support Portal