Get IT Help
In our staged transition to the San Francisco Bay Region Network (SFBRN) support model, certain services are now logged through a common system, while some are still logged in our legacy system.
Please select the appropriate support portal from the two options below.
SFBRN Support
Submit a Service Ticket Browse the Support Portal
| Open a ticket for these frequent issues | Self-Help Option: You can try to resolve your issue yourself with these help documents |
|---|---|
| Password Assistance | Password Self-Service |
| Multi-Factor Authentication | Instructions and FAQ: MFA (Students) / MFA (Employees) |
| Wi-Fi and Wireless Access | How to Connect to Wi-Fi on Computers & Mobile Devices |
Open a ticket for any of these issues, as well:
- Application Software Installation
- Compromised Account Recovery
- Email Support
- Login Issues
- Workstation Support (hardware/software/reimage/repair)
Legacy Support Tickets
To access tickets submitted to Sonoma State's legacy ticketing system, click below: