Help Desk

The IT Help Desk is the first point of contact for campus-wide technology needs at Sonoma State. We provide a wide range of services that include technical troubleshooting, hardware installation, account provisioning, computer and media equipment checkout, and classroom media support.

What We Do

The Information Technology Help Desk is your single point of contact for any technology needs for Students, Staff, Faculty, or Guests.

Services provided to Staff & Faculty

Seawolf ID login help
Wireless and wired networking help
General email assistance
Process file share and web access requests
Attempt to remove minor viruses and spyware
Process all campus network and phone work requests
Laptop checkouts

Services provided to Students

Seawolf ID login help
General email assistance
Attempt to remove minor viruses and spyware
Troubleshoot connectivity to the SSU wireless networks
Provide basic support for common applications