Thank you for helping celebrate our talented Information Technology team. Our Campus Champions page highlights the outstanding assistance we strive to provide every day. In addition to direct messages received by someone in IT, we have included campus submitted Applause Awards.
If you would like to share a time when you received excellent service from an employee in Information Technology, let us know using our "Did You Get Great Service?" form. Thank you in advance for taking a few minutes to submit your gratitude.
"Doug has been very responsive, informative, patient and helpful. Whether I have a complicated question or one that I could have found with a simple Google search, he provides detailed answers and resources without judgement. His attitude and kindness provide a great learning environment and I'm grateful to have him as a resource." -- Ryan Johnson, March 2022
"Risk Management would like to extend their gratitude to Sadie Pettit for their dedicated and quick work on a student query that was needed, saving the COVID Monitoring Team hours of manual work and allowing COVID notifications to be sent out quicker and more efficiently. We're so grateful for their work on this!" -- Kendall Jackson, February 2022
"Our class had software access issues in the initial weeks of Spring 2022 in our assigned lab. While the rest of the IT team worked to resolve it ( and it stands resolved now ), Abbie and Moe helped us by providing us with SPSS installation support on our personal systems. This was done quickly and in a timely manner that it helped us to continue the classes without any interruption. They and the help desk team also helped with interim class room/lab arrangements." -- Nadiya Parekh, February 2022
"Ivonne has been a wonderful PMO for the Entrust/Transact project that has vexed SSU, SSC, and myself for years. Her calm leadership and attention to detail is inspiring." -- Michael Hazen, January 2022
Applause Award for Nick Arnold, Tori Chavez, and Scott Lance, November 2021
Applause Award for Jon Byers, April 2021
Applause Award for Michael Hazen, August 2020
Applause Award for Moe Calvez, January 2020
"2020 was a challenging year for everyone, and SSU has had to make many changes quickly. We would like to recognize our amazing Workstation Support Services team for all they have done to make working, teaching and learning remotely a possibility for our students, staff and faculty.
Workstation Support Services consists of the Help Desk and Geo Team. They are IT’s front line, providing services and support directly to every student, faculty, and staff at SSU. While this was predominantly done through an in-person Help Desk and 1 on 1 consultations prior to COVID-19, the WSS team has shifted their approach to a remote framework quickly and effectively.
The IT Help Desk transitioned to a drop-in Zoom session available to everyone in the SSU community. IT Help Desk phone calls are also routed through to the Zoom session to ensure there’s always someone immediately available to assist the user.
There’s been minimal impact to the quality of service we have provided. Faculty and staff have been given MFA, VPN, and RDP to meet security requirements while empowering them to do work from their off-campus workspaces. WSS has helped to enable soft phones that allow campus VoIP phones to ring on employee’s workstations and cell phones alike.
A core group of WSS staff volunteered to maintain an on campus presence to address the in-person requirements of providing IT support that is otherwise impossible to do remotely. This includes distributing computers and peripherals, configuring labs and classrooms for both in-person and virtual instruction, and relocating the equipment in a primary instructional hall in advance of its renovation."
- Nick Arnold, Help Desk Lead
- Ken Baker
- Andres Chavez
- Chris Corwin
- Jon Byers
- Moe Calvez
- Paul Cotter
- Abbie Davis
- Michael Hazen
- Scott Lance, Shop Coordinator
- Jan Reinacher
- Rosie Schramm