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Ticketing System Update
Our new ticketing system is now live. You can access it at help.sonoma.edu/portal

New Student Essentials

Welcome to SSU! Here are some key resources to get you started.

IT Help Desk

M-Th 8:00 AM–5:00 PM; F 9:00 AM–5:00 PM Salazar Hall, Room 1000

(707) 664-HELP / [email protected] / Support Ticket Portal

Wi-Fi

  • Use SSU-SECURE for computers, phones, and tablets.
  • Use ssu-blue for TVs, gaming consoles, and streaming devices in dorms.
  • Use ssu-guest for family & friends.

More about Wi-Fi...

Free Software

SSU provides the following software at no charge for our students, which can be accessed from computers, tablets, and smartphones. When accessing university-provided software, be sure to log in with your SSU ID!

  • Adobe Creative Cloud: Everything from Acrobat and InDesign to Photoshop and Premiere Pro, plus Adobe Stock and Font libraries. Online, visit Firefly to generate AI images and Adobe Express for editing on the go.
  • Microsoft Office: Install desktop versions of Microsoft 365 applications like Word, PowerPoint, and Excel.
  • ChatGPT: Your SSU account entitles you to free use of ChatGPT. Read more on our ChatGPT EDU page.

See the full list

Disability Services for Students 

Assistive technology and tools are available through Disability Services for Students (DSS). 

Learn more about DSS tech resources.

Printing

Printers are available at the Library, Campus Prints, and the HUB

IT FAQ

Browse our IT Student FAQ page.

Help Desk Location