Announcements
The San Francisco Bay Region Network (SFBRN) is officially live. Learn more about the SFBRN shared services model by visiting the San Francisco Bay Region Network homepage.
Information Technology Services at Sonoma State are now delivered through the San Francisco Bay Region Network (SFBRN). SFBRN brings together IT expertise from across the region to provide consistent, secure, and high-quality technology services while maintaining campus-focused support.
Visit the SFBRN Services page for access to shared services supporting your campus. The SFBRN Services page is where you can search the service catalog, submit help requests, and receive support for Information Technology.
For new service and support requests, go to SFBRN Services. Also, update any existing bookmarks or saved links to point to the new SFBRN pages.
To learn more about the SFBRN shared services model, visit the San Francisco Bay Region Network homepage.
Multi-Factor Authentication
Contact the help desk to set up MFA.
Setup MFA
Change settings of existing MFA access.
MFA self-service
Need help in person? Visit our Help Desk for walk-up service and immediate assistance.
Call us at 510-885-HELP for direct support over the phone.
Chris was amazing - set up my computer to upgrade my OS and stepped me through it with great patience. So much better than when I had to get the computer re-imaged last time I wanted to do this. THANKS!!!!!
Kudos to Eleanor Henderson. Eleanor is always helpful & responsive. She helps me brainstorm, asks insightful questions, & pushes me to improve my skills & SSU processes. Her support & collaboration make problem-solving easier & more effective. I truly appreciate her dedication!
Kudos to Mira Aceves, Lead Network Analyst, for her exceptional collaboration with REACH. Her commitment to seamless communication and support has profoundly impacted the staff and residential community alike. By addressing our networking needs, she has created a more efficient and cohesive environment, truly enhancing the overall REACH experience.
We proudly recognize Jon's exceptional work in installing, configuring and troubleshooting EDConnect. His collaboration with SAIG, IT and the Financial Aid team, addressing issues and ensuring proper implementation of security measures, has been commendable. Jon's dedication, attention to detail, and effective problem-solving skills contributed to the success of this crucial task for the FAFSA project. We extend our appreciation to Jon for his exemplary performance on behalf of the IT and Financial Aid teams!
Congratulations to Jaime Russell, Senior Director of Enterprise Applications, on being invited to serve as a member of the 2025 EDUCAUSE Annual Conference Program Committee! Your participation will not only contribute greatly to the success of the event but also reflect the incredible work you are doing for the profession.
Nick is always always so helpful. Countless times he has solved my tech problems. I'm always happy when I receive an email from IT and it is from Nick. What an amazing employee!
Did you get great service?
Did the testimonials above inspire you? If you have a compliment for the service from an employee in Information Technology, please let us know! This is your opportunity to highlight the outstanding assistance we strive to provide every day. Thank you in advance for taking a few minutes to submit your appreciation.
If you'd like to read other testimonials from the campus community, check out our IT Campus Champions page.