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Ticketing System Update
Our new ticketing system is now live. You can access it at help.sonoma.edu/portal

Operations / Maintenance

Operate and Maintain

In the Operate and Maintain phase, the project lead formally completes or closes the project.

 

Purpose

Confirm acceptance of the final project's product or service, release project resources, and officially transition into operations.

Key Deliverables

  • Upgrades
  • Issues Management
  • Maintenance
  • End-user support