Why can't I log into my website on web.sonoma.edu?

Having problems making a WebDAV connection to your site on web.sonoma.edu? These tips will help you find and solve the problem.

A login error is usually due to a problem with your settings.

Here are a few things to check in your settings:

Has your Seawolf password changed recently?

This is the most common cause of a saved connection problem.  If your password has changed recently, you will need to update the saved password in your WebDAV client settings.  

Are you using a supported WebDAV client?

If you're trying to access www.sonoma.edu, you must use a WebDAV client. The Web Office supports these WebDAV clients:

  • Dreamweaver CS3 or newer built in WebDAV feature (Mac & Windows)
  • Mac OS Go > Connect to Server command (Mac)
  • Cyberduck (Mac & Windows)

Are you using the correct WebDAV URL?

Sites on web.sonoma.edu use a WebDAV URL with the format:

https://dav.sonoma.edu/<folderpath>/

If your site's URL is http://web.sonoma.edu/biology/, the WebDAV URL is https://dav.sonoma.edu/biology/

If your site's URL is http://web.sonoma.edu/users/s/smithj/, the WebDAV URL is https://dav.sonoma.edu/users/s/smithj/

Are you using the correct Username and Password?

You must use your Seawolf ID to connect to the web server. This is the same username and password you use with your SSU email and MySSU. If you're not sure what your username is, contact the IT Help Desk.

Note: Passwords are case-sensitive.

If you have forgotten your password, contact the IT Help Desk to request that your password be reset. Please do this only if you are certain you are doing everything else correctly. Changing your password will not help if you are using an incorrect username, or trying to connect to the wrong machine or directory. Requesting a new password under these circumstances will only delay resolution of the actual problem. You will need to supply your username when you request a new password, as well as photo ID. Also, changing your Seawolf password means you may need to update other applications where you have your password saved (or cached). This could include Email, Calendar, etc.

Does Your Account Have Permission to Access the Directory?

If you're trying to access a department, or a directory belonging to another faculty member, your account must be given permission. If you're not sure you have access to the correct directory, contact the Web Office.

Assistance

Contact the IT Help Desk or Web Office if you are unable to access the server after checking all of the above items.