Instructions for AVST CX Voicemail (newer system)

AVST CS Voicemail Quick Reference Card (PDF)

How to Access Your AVST CS Voicemail Account

From your campus phone:

  1. Dial 42020, or pick up the handset and press the message button on your phone.
  2. Wait for the prompt.
  3. Dial your password.

From an outside line:

  1. Dial 707-664-2020.
  2. Press # after the initial tone ends and the greeting begins.
  3. Dial your mailbox number (your five-digit extension).
  4. Wait for the password prompt.
  5. Dial your password.

From any other campus phone:

  1. Dial 42020.
  2. Press *, then #.
  3. Dial your password.

Note: If you are using voicemail for the first time, you’ll be prompted to change your password. Just follow the instructions.

Set or Change a Password

  1. Once you have accessed your mailbox, press 8014.
  2. Follow the automatic instructions.
  3. Passwords must be 4 digits minimum and must not be repetitive, IE 1234.
  4. Once you have changed your password, you must use this new password to access your mailbox until you change your password again.
  5. You will be required to change your password every 365 days.

Personal Verification

  1. Once you have accessed your mailbox, press 8015.
  2. Follow the automatic instructions.
  3. This recording is typically your spoken name and extension number. This recording most commonly identifies you to callers who wish to locate you by name.

External Greeting

  1. Once you have accessed your mailbox, press 803 for your external greeting
  2. Follow the automatic instructions.
    • 5 records,
    • # stops recording
    • 2 plays the current greeting
    • 4 returns you to the main menu.
  3. If you desire to re-record your greeting, delete (76) it first.

Temporary Absence Greeting

  1. Once you have accessed your mailbox, press 806.
  2. Follow the automatic instructions, they are the same as your external greeting
  3. This greeting reminds callers that it's special if they try to bypass your greeting and go directly to the beep.